LN.Lana Nash Get in touch

Salesforce Developer with Salesforce admin experience

Lana Nash.Salesforce Developer

I build Salesforce tools to solve business problems. Before I start, I ask why a change is needed.

Explore my work Download resume

San Marcos, California · Seeking Salesforce developer roles

AI-assisted professional portrait of Lana NashAI-assisted portrait
RecordAccess.clsApex
1 public with sharing class RecordAccess {
2   public static List<Account> load() {
3     return [SELECT Id, Name
4             FROM Account
5             WITH USER_MODE
6             LIMIT 50];
7   }
8 }
Checks the user's data permissions.Illustrative code
8+

years working with Salesforce

7

Salesforce certifications

2

industries: education & lending

View certifications

My Salesforce
development skills.

My admin experience helps me decide when to configure Salesforce and when to write code.

Build

Custom code and automation

I use Apex and Lightning Web Components when configuration won't cover a requirement, and Flow or OmniStudio when declarative tools fit.

  • ApexServer-side logic
  • Lightning Web ComponentsCustom interfaces
  • SOQL / SOSLQueries & search
  • FlowProcess automation
  • OmniStudioGuided experiences
  • AgentforceAI + human handoff
Connect

Integrations and customer data

My work includes REST integrations, bulk data processing, and unified customer profiles. I validate data and write error messages that help people understand what went wrong.

  • REST APIsSystem integrations
  • MuleSoftConnected systems
  • StripePayment integrations
  • Data 360Unified customer data
  • Bulk APIData at scale
  • PostmanAPI development
Deliver

Testing and releases

I write Apex unit tests, validate changes end to end, and manage source control and automated releases. I also troubleshoot production failures and governor limits.

  • GitHubSource control
  • CI/CDRelease pipelines
  • Apex testsReliable behavior
  • VS CodeDevelopment workspace
  • FlosumSalesforce DevOps
  • AgileIterative delivery

Career history

From operations
to Salesforce development.

I first worked with CRM systems as a business systems analyst and learned Salesforce during the move from Talisma.

Operations

My work began in document management, before I moved into business systems.

AUG 2016 to JUN 2017Zovio / Bridgepoint

Business Operations Systems Analyst

Worked on the operational systems and document workflows supporting higher education.

  • Business systems
  • Process improvement
  • ImageNow
Systems experience

Gathered and documented business requirements, improved ImageNow document workflows, and worked with IT teams and the vendor to troubleshoot issues and define improvements.

NOV 2009 to JUL 2016Zovio / Bridgepoint

Document Management & Imaging Lead / Coordinator

Supervised a team of 10 in document management and imaging. Led software upgrades and staff training, and advised on records management and Avoka Online Forms configuration.

Continuous service across affiliated entities and internal transfers; some employment records list Ashford University.

Selected work · GoodLeap

Agentforce SMS
with human handoff.

I designed an Agentforce SMS payment workflow with scripted responses and human handoffs for requests outside those rules.

Interactive illustration · fictional conversation
Payment assistantSample SMS conversation
Hi! I can help you make a payment.
Can I change the terms of my payment?
A team member can help with that. I'll pass this conversation along.
Conversation handed to a personThe agent receives the conversation history.
BEHIND THE CONVERSATIONReady
  1. ↳

    Understand the request

    Read the customer's request and account details.

  2. ◇

    Check the allowed actions

    Limit the assistant to its configured actions.

  3. ⇄

    Identify an off-script request

    This request needs a human agent because it falls outside the configured actions.

  4. ✓

    Transfer to a human agent

    A human agent continues with the conversation history.

Understand the request

Agentforce + Agent Script + Apex + Salesforce Flow

Sample workflow. This demo does not process payments.

Bulk data updates

Let teams update
their own records.

I built a reusable LWC framework so teams can validate files and update records in bulk without sending each request to the help desk.

  • Guided file validation before processing
  • Configuration stored in custom metadata
  • Enforces object and field permissions
  • Returns a result for every row
Other solutions I've built

Stripe integration. Automated account creation and synchronization with useful error handling.

Data 360 identity resolution. Transformed phone fields into contact points and linked unified profiles back to CRM records.

Business audit automation. Replaced GridBuddy with Apex analysis and custom fields, saving $20,000 annually.

Bulk update workspaceLWC concept
sample-records.csvFictional data · browser demonstration
Sample records and validation results
RecordContact emailResult
Sample Aalex@example.comUnchecked
Sample BUnchecked
Sample Cjo@example.comUnchecked
Validate the sample to check its email addresses.

This local demo checks email format. It does not upload data or connect to Salesforce.

Seven Salesforce
certifications.

Credentials in administration, development, consulting, data, and AI.

SALESFORCE CERTIFIED

Platform Developer I

Outside work

Gardening
and jigsaw puzzles.

“I would like to still grow as a developer in a way that is assisted by AI, but not in a way where AI replaces my learning journey.”
Education

M.A., English Literature
Samara State Pedagogical University

B.A., Foreign Languages & Secondary Education
Samara State Pedagogical University

Bachelor's, Business Administration & Management
Ashford University

Watering can beside a planted garden bed, placeholder photograph
Time in the garden Stock placeholder
Jigsaw puzzle on a table, placeholder photograph
Jigsaw puzzles Stock placeholder

Salesforce developer roles

Let's talk about
your Salesforce team.

Tell me about the role and the problems you're working on.

Get in touch
svetlana.nash@gmail.comLinkedIn ↗Download resume ↗